What people ask us most.
How we work, what you receive at each step and which regulations apply. If your question is not here, write to us.
Assessment and proposal
What is the assessment and what do I receive?
It is the first step of our methodology: site visit, survey and analysis of the installation and the operation. You receive a report with findings and prioritized recommendations.
How much does a project cost?
It depends on the scope, the size of the site and the requirements. The assessment defines the scope and a phased budget.
Why won’t you give me a price per camera or per point?
Because the number of devices comes out of the design. Quoting without an assessment often produces systems that do not cover what matters.
What information should I have at hand?
What you want to solve, floor plans if you have them, and a contact person who knows the operation. We survey the rest.
Design and installation
Which brands do you use?
We choose the brand according to the project and interoperability, and we justify it in the technical report.
Do you work on systems I already have?
Yes. The assessment identifies what can be kept and integrated, and what should be replaced.
Can you install without stopping my operation?
Yes, with the work planned by zones and schedules. The phased plan defines this before we start.
What do I receive when the installation is finished?
Test report, documentation and drawings of what was installed, training for your operators and operating protocols.
Operation and support
Do you operate what you install?
Yes. Support, maintenance and indicators are the fifth step of our methodology.
Do you support the workplace, not only security?
Yes. Workplace technology is one of our two pillars: networks, Wi-Fi, equipment room, IT support, backups and continuity.
How do you measure the service?
With indicators agreed in the proposal, such as response times and availability, reported in service reports.
Data and regulations
Does video surveillance process personal data?
Yes. Images of people are personal data under Colombian Law 1581 of 2012. The design includes notices, retention and data controllers.
Which regulations apply to my project?
It depends on the building, its use and the systems. The technical report identifies them; for example, the Colombian fire-safety code NSR-10 for fire protection and RETILAP (Colombian lighting regulation) for lighting.
About S4
Do you only work in Bogotá?
We are based in Bogotá and serve projects across Colombia; ask us about yours.
How much experience do you have?
S4 was founded in 2017 and has delivered more than 600 projects in electronic security, workplace technology, lighting and energy, according to our internal records.
What is Brandketing?
It is our line for small and mid-sized businesses: a sales system with a website, cart or booking, an AI agent on WhatsApp, visibility on Google and social media, and a launch campaign. See Brandketing.
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